At e-mtaa.com, providing excellent customer service is our top priority. We are here to help you with your purchases, account, downloads, or any questions you may have.
Our goal is to make your experience smooth, fast, and satisfying.
We assist with:
Download issues for digital products.
Payment or billing inquiries.
Refund or replacement requests.
Technical problems with files or software.
General questions about our products and services.
You can reach our team in the following ways:
📧 Email: support@e-mtaa.com
📞 Phone: [+255 767 377 325]
🌐 Website Contact Form: www.e-mtaa.com/contact
We aim to respond within 24–48 hours.
If available, you can use our live chat feature for instant assistance during business hours.
Chat support is ideal for quick questions about downloads, product features, or account access.
Monday – Friday: 9:00 AM – 6:00 PM (EAT)
Saturday: 10:00 AM – 3:00 PM (EAT)
Sunday & Public Holidays: Closed
When contacting customer service, please provide:
Your order number or transaction ID.
Your email used for purchase.
A detailed description of the issue.
Screenshots if applicable.
This helps us resolve your issue quickly and accurately.
We strive to provide:
Friendly and professional support.
Fast and accurate solutions.
Clear communication and follow-ups.
Your feedback is valuable! It helps us improve our products and services. You can send suggestions or reviews to support@e-mtaa.com.